Frequently asked questions

We will inform you by email after sending the order.
about how long it takes to process your order and what it is like
you have further work to do. We will confirm within 12 business hours that
your order has been approved. You will receive a notification confirming your order
or its deletion.

We will call you.
Please note that a credit check may be required. The order
confirmation depends on the result of this check.

Unfortunately, no. Once the order is submitted, it is automatically forwarded to our logistics team and cannot be modified.

For delivery to multiple addresses, a separate order must be placed for each delivery location.
You can save multiple delivery addresses in your customer account for convenient
for purchase.

No, there is no minimum order value. Whether you need one or more products, you can easily place your order.

Orders are processed by ExpressOne
delivers.

Yes! Orders over 30,000 HUF
We deliver for free. For orders under 30,000 HUF, the shipping cost is
The fee is uniformly €4.90 .

The normal delivery time is 3-5 business days , but this only applies to products marked "available for immediate delivery".

We apologize if you didn't get everything.
ordered product. Please check your delivery confirmation email ,
Your order may have been split into multiple packages. Each package
have a separate identification number and may be delivered at different times.

At the moment, personal collection is not possible due to logistical reasons.

Once your order has been packaged and handed over to the courier, we will email you the courier's tracking link and shipment ID. In the case of multiple packages, you will receive a separate email for each package with shipping details.

B2B account with transparent pricing, personalized offers and a simple ordering process
makes it easy to manage hygiene solutions. It also provides access
also for exclusive offers and promotions .

In your account
you will find:

• Previous orders
• Company details & saved shipping addresses
• Contact details

Your user account is automatically created when you place your first order online.
in our store. To log in, simply click on the user icon in the upper right corner of the website.

Our pricing aims to provide a fair and competitive price-performance ratio . However, for larger volume orders, individual pricing is possible.

Please contact us by email at info@clearplus.hu to receive a personalized offer.
let's give.

It is not currently available , but we are aware of its usefulness and are actively working on its implementation.
We will notify you immediately as soon as automatic reordering becomes possible.
Follow our news!

If the reason for the return is due to CWS's fault, for example, the product is damaged, defective, or you received the wrong product, we will fully cover the shipping costs for the return and replacement goods.

1. Contact us by email ( info@clearplus.hu ) and tell us what happened.
2. Repackage the product for return shipping.
3. Request a package pickup from our team.

We currently only accept payment by invoice . We will perform a credit check before approving your order. Once approved, you have 8 calendar days to pay the invoice.

We will soon be introducing additional payment options, including credit card and SEPA direct debit .

After confirming your order, you have 8 calendar days to pay the invoice.